Travel alerts

Information current as of July 1, 2020

If you're traveling to / through / from:

• Beijing, China (PEK)
• Shanghai, China (PVG)

The change fee is waived if you:

• Booked an American Airlines flight
• Bought your ticket by June 30, 2020
• Are scheduled to travel January 24 - October 23, 2020
• Can travel February 1 - December 31, 2020
• Can change your origin or destination to Tokyo Narita (NRT)

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel, rebook later or request a refund

You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:

• Changes must be made by October 23, 2020
• Travel must start within 1 year of date the ticket was issued.
• The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.

Change or cancel online

Here's how:

• Find your trip
• If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar

Find your trip

We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.

Call to rebook

After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:

• Your ticket number (American tickets have a 13-digit number that begins with ’001’)
• Your 6-character confirmation (also called a ‘Record Locator’)

Contact Reservations

Request a refund

After you cancel your trip online, you may request a refund for the segments you haven’t flown if you cancel before your original trip departs.

Request a refund Opens another site in a new window that may not meet accessibility guidelines.