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On every journey you take on American, your safety and well-being, and that of our team members, is our top priority. We’re proud to be the first and only airline to achieve GBAC STAR™ Accreditation from the Global Biorisk Advisory Council for our industry-leading efforts.
We eliminated all change fees for First, Business, Premium Economy and Main Cabin tickets for all domestic and short-haul international flying for tickets issued on or after August 31, 2020.
We also eliminated change fees for First, Business, Premium Economy and Main Cabin tickets for all long-haul international flights originating in North or South America for tickets issued on or after November 19, 2020.
You can keep the full value of your original ticket but will need to pay the fare difference if your new flight is more expensive. If your new flight is less expensive, you’ll get the fare difference in the form of travel credit to use on a future trip.
Example: If you paid $500 for your flight and change to a new flight that costs $300, you’ll receive $200 in travel credit for a future trip.
The new change fee policy also applies to AAdvantage® award tickets.
We’re extending our offer to waive change fees on any existing tickets* for travel March 1, 2020 – March 31, 2021. This offer includes Basic Economy fares and AAdvantage® award tickets.
Keep in mind:
Plus, if you have a ticket that is expiring between March 1, 2020 and March 31, 2021, the value of your unused ticket can be used for travel through December 31, 2021.**
*Tickets bought on or before September 30, 2020
**Change fees apply if your original ticketed travel was before March 1, 2020, Basic Economy tickets with travel before March 1, 2020 are non-changeable.
For any new tickets booked between March 1, 2020 and January 31, 2021, we’re expanding our offer to waive change fees for all dates, regardless of fare type or itinerary. This offer includes Basic Economy fares and AAdvantage® award tickets.
Keep in mind:
You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and rebook later when you’re ready, including Basic Economy fares.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.
Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.
You can change or cancel your trip online in just a few steps. Here’s how:
You'll need your 6-character confirmation (also called a ‘Record Locator’).
If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
AAdvantage® members can log in to their account to find upcoming trips.
Choose 'Change trip' or 'Cancel trip' in the top toolbar and follow the prompts.
When you’re done, we'll send a confirmation email that includes your ticket number.
Keep this handy so you can refer to it when you rebook.
When you're ready to rebook your trip, please call Reservations.
American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
We'll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you call Reservations to rebook.
When you check-in you'll be asked to confirm you've been free of COVID-19 symptoms for the past 14 days. Staying home is the best way to protect yourself and others from getting sick.
A face covering is required while flying on American, except for children under 2 years old. If you decline to wear one, you may be denied boarding and future travel on American.
Keep in mind:
A recent Harvard University study estimates the use of face coverings on board may reduce infection risks from respiratory particles to less than 1%.
Visit the Centers for Disease Control and Prevention (CDC) website for more information.
For the safety of everyone on board, some types of recreational / personal protection equipment are not allowed for use on our planes or in flight:
The U.S. and countries around the world have imposed a range of travel restrictions and testing requirements due to COVID-19. You may not be allowed to travel to certain destinations or may be required to self-quarantine when you arrive.
Travel requirements are updated often, so we recommend checking the latest entry requirements before your trip.
Starting January 26, 2021, the Centers for Disease Control (CDC) will require all passengers flying to the U.S., including U.S. citizens, show proof of a negative COVID-19 test taken within 3 days of departure, or documentation of recovery. This does not apply to children under 2 years old.
Keep in mind, if you cannot show proof of a negative test or documentation of recovery, you cannot fly and won’t be allowed to board the plane.
Get the VeriFly app Opens another site in a new window that may not meet accessibility guidelines.
If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.
Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.
Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets and service animals are still allowed to fly in the cabin if they meet the requirements.
We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.
We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.
*Not available on American Eagle flights.
*Includes transcontinental and Hawaii.
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
Updated on January 14, 2021
