Coronavirus travel updates

You can change or cancel your trip online in just a few steps. Here’s how:

When you're ready to rebook your trip, please call Reservations.

When you call, you'll need:

• Your 6-character confirmation (also called a ‘Record Locator’)
• Your ticket number

The ticket number can be found on your:

• Cancellation email
• Confirmation email from when you bought your ticket – look in the ‘Receipt’ section
• Credit card statement – the reference number is next to the amount charged
• Receipt from Airport / City Ticket Office – at the bottom in the middle of the ticket

American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.

Contact Reservations

We'll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you call Reservations to rebook.

Contact Reservations

You may be required to self-quarantine for 14 days from the time you arrive, or the duration of your trip (whichever is shorter), if you’re traveling from certain areas within the U.S.

States have different requirements, and they’re updated often. We recommend checking with the airport in your destination city and state websites for the latest information.

U.S. government-imposed restrictions

U.S. citizens, legal permanent residents, or visa holders arriving to the U.S from a coronavirus (Covid-19) impacted area must travel through one of 13 airports where the US Department of Homeland Security (DHS) has enhanced entry screening capabilities.

Visa holders include:

• A-1, A-2, C-1, D, C-1/D, C-2, C-3, G-1, G-2, G-3, G-4
• NATO 1, 2, 3, 4 or 6
• IR-4 or IH-4

Impacted areas include:

• The United Kingdom or Ireland
• Schengen Area countries
• Iran
• Mainland China

Foreign nationals who have traveled to these countries within the last 14 days will not be allowed to travel to the U.S.

• DHS Notice of Arrival Fact Sheet Opens another site in a new window that may not meet accessibility guidelines.
• American Airlines schedule changes Opens another site in a new window that may not meet accessibility guidelines.

In the Main Cabin

• No snacks, alcohol or food for purchase
• Water, canned drinks and juice by request only

In First:

• Drinks, including alcohol, by request only
• No snacks or meals, and no drinks served before departure

In the Main Cabin:

• No alcohol or meals except on long-haul international flights
• No snacks or food for purchase
• Water, canned drinks and juice will be available

In First and Business:

• Alcohol will be available
• Meals served on 1 tray, not in courses
• No drinks served before departure

• We have an extensive protocol for cleaning customer and team member areas throughout the airport.
• Sanitizing wipes are also available for our team members and hand sanitizing stations are available for customers in key locations throughout the airport.

• Our cleaning practices have always met or exceeded all CDC guidelines.
• Our planes are cleaned each day at key touch points with an EPA-approved disinfectant.
• International flights and planes with additional time on the ground receive a 30-point cleaning package each day.
• All of our planes also undergo a deep cleaning procedure on a regularly scheduled basis.
• We’re enhancing our cleaning procedures on international flights and planes that stay overnight at an airport.
• Most of our planes have High-Efficiency Particulate Air (HEPA) filters that provide a complete air change approximately 15 – 30 times per hour.
• We’re providing hand sanitizer and sanitizing wipes for crew members on all international flights.