Delayed or damaged bags
Bags can sometimes be delayed, even with our best efforts. If you can’t find your bags after landing, file a report at the Baggage Service Office before leaving the airport.
For flights within the U.S., report delayed bags:
- Within 4 hours of arriving at your destination
- Within 12 hours of arriving if you used Bags VIP Luggage Delivery
For international flights, report delayed bags upon arriving at your destination and before leaving the airport.
The agent will give you a 13-character file ID when you file a report. You can use the file ID to submit a claim for your delayed bags and check the status of your bags.
Bags delayed 5+ days
If your bag has been missing for 5 or more days, we need more information to help you. To get started, submit an online claim using the 13-character file ID you received at the airport.
Our Central Baggage Resolution Office will do everything they can to locate your bag. If they’re unsuccessful a final decision about your claim will be made in accordance with our:
This decision will be sent to you by email.
We will reimburse you for the reasonable and necessary items you need immediately while away from home without your bags. To be reimbursed send this information to us within 30 days of your delay:
- Your 13-character file ID
- A copy of your ticket receipt and baggage claim checks
- Your original, dated, itemized receipts
If we can't find your bag, any expense reimbursement will be deducted from the final settlement amount.
How to submit your claim
The quickest way to submit your claim and verification items is to submit them online.
If you can't submit online, you can send your claim and verification items along with a completed Passenger Property Questionnaire by mail.
American Airlines Central Baggage
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Bags may get damaged when they’re checked, even with our best efforts. If you notice damage to your bags after landing, file a report at the Baggage Service Office.
- For flights within the U.S., file a report before leaving the airport, or within 24 hours of receiving your bags.*
- For international flights, file a report before leaving the airport, or within 7 days of receiving your bags.
We’ll give you a 13-character file ID when you file a report. You can use the file ID to submit a claim.
- Submit a claim Opens another site in a new window that may not meet accessibility guidelines.
- Liability limitations
* You must report damage to delayed bags on flights within the U.S. within 24 hours of receiving them.
If Transportation Security Administration (TSA) inspects your bag, they’ll place a written notification inside or a seal on the outside. If you think the damage was caused by the inspection, contact TSA at 866-289-9673.
- Don't over-pack. Over-packing can cause stress on seams and zippers, making it more likely to tear or break.
- Don't check bags that won’t close completely. Bags that don't close completely leaves your belongings exposed to damage.
- Avoid checking carry-on items like laptops, briefcases and totes.
- Don't travel with extremely old or worn bags. These bags are more likely to break or tear.
- Don't pack restricted items.
We will not accept liability for missing items inside a checked bag on flights within the U.S. unless it has been reported as delayed or damaged.
If your bag was delayed or damaged and you notice missing items after it’s delivered, you must file a missing items claim within 24 hours of receiving your bag for flights within the U.S., or 7 days for international flights.
Flying on a partner airline?
Find helpful information if your trip includes 1 or more flights with our partner airlines.