You must have JavaScript enabled to fully experience and utilize AA.com

American Airlines uses cookies to deliver you the best possible web experience. By continuing, you agree that we may store and access cookies on your device.
Click here to view our cookie policy.

Customer Service

Please note there is a € 30 service charge per ticket for telephone bookings, € 50 for Round-the-World itineraries and € 40 for Airport Ticket Office transactions in Belgium. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service charge in addition to any change charge applicable to the fare. These charges apply to flight bookings only.
 
Reservations / AAdvantage® / Web Support
Phone: +32-(0) 70 272 700 (*) (French/English)

* Calls charged at EUR 0.15/minute from landlines. Calls from mobiles, charge cards and other networks may cost more.
Opening hours:
Mon - Fri:

09:00 - 17:30 (French)
Mon - Fri: 08:00 - 20:00 (English)
Sat - Sun: 09:30 - 18:00 (English only)
Contact For:

General enquiries
Booking a flight
Booking hotels, cars and cruises*
Website booking/Password Assistance
Website Navigation
Booking award travel
Checking upgrade availability, or the status of an upgrade request
General questions for award travel using American Airlines or other participant airlines
Award reinstatements
AAdvantage Account information
General programme questions about earning and using miles
Promotion registration
Missing mileage and account problems
Elite status and benefits

* Service handled by Tourico Holidays
Groups: For 10 or more people traveling to the same destination please visit www.aa.com/groups. You will be directed to AA.com U.S
   
Customer Relations
Address:

Email AA Customer Relations

Contact For: Praise/Compliments
Concerns/Complaints
Suggestions/Comments
Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.
   
Refunds

  • For paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.

    •  

Please note that once your travel agency has requested the refund,
you can check the status of your refund on
www.refunds.aa.com
You can also use this site if you need another receipt.

 

  • Booking made with American Airlines Reservations, AA.com U.S. or any European American Airlines websites.
    • You can now request refunds and check the status of a refund at www.refunds.aa.com
    • You can also use this site if you need another receipt.
    • Alternatively, contact Reservations.
  • Paper tickets issued by American Airlines
    • If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of your tickets.
American Airlines Inc.
Refunds Department
Waterside
HAA3
PO Box 365
Harmondsworth
UB7 0GB
United Kingdom