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Booking Policy (Part 2) |
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Page last updated: 27 July, 2006
Welcome to the American Airlines Travel Agency web pages.
This page details AA Booking Policy - Part II.
Please use
the links below to navigate to the subject of your choice.
You can use the mini-menu on the right to return
to the Homepage, or to navigate to other areas within the site.
Thank you for your continued support.
| Passenger full name/emergency ctc requirements |
Flight firming system SAGE |
| Embargoed Countries
| Customer cell phone number |
Disclosure of data transfer |
Rollover Policy Change |
| Return to Booking Policy Home Page |
Passenger full name/emergency ctc requirements
U.S. federal regulations will require all
airlines to collect the passengers full name and solicit an
emergency contact name and phone number from U.S. citizens
travelling on flight segments to or from the U.S.
To avoid increased check-in time and congestion at the
airports, AA will collect this information
from all travelers on flight segments to and from the U.S. at
time of ticketing.
Passenger full name
Beginning 31 Aug 1998, the passengers full name as it appears on
their travel documents name/first name/middle name or initial
and last name/ must be included with all AA bookings of flight
segments to or from the U.S.
Federal regulations mandate that U.S. citizen passengers who
refuse to provide a full name will not be boarded.
However from May 1st 2002 AA reps and travel agents are no
longer required to collect passport details. Information such as
the date of birth and passport numbers will be directly
inputted at the airport.
The following entry will no longer be compulsory:
SR PSPT AA HK1-12345-US-14SEP55-M-BROWN-STEVE-JOHN
Emergency contact
The emergency contact (full name and telephone number) must
be solicited and included using the SSR code PCTC. The
contact can be an individual or entity and need not be
related to the passenger. The contact may not be a person
traveling on the covered flight. Be sure to include the area
code and coutry code (if outside the U.S.). The regulation
requires only that the emergency contact be solicited.
The passengers may refuse to provide this information.
in this case you may indicate that passenger refused.
For questions on SSR formats, please see contact your CRS help desk.
By collecting this information in advance of airport
check-in you will provide our mutual customers with the
best possible service. Passengers who do not have the passport
and PCTC indicators in their PNR will have to be asked
these questions at check-in, increasing the transaction
time.
This information is to be used by the department of state
solely for family notification purposes in the event of an
aviation disaster and will be kept confidential.
Your compliance with these procedures is appreciated.
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Flight firming system SAGE
American Airlines implemented a new firming
system called SAGE. This firming system scans all
advanced bookings and enforces ticketing restrictions.
Unticketed reservations will be given a time limit and
will be queued to you for action.
Therefore it is pertinent that you check your queues on a
regular basis, otherwise your unticketed bookings may be
cancelled.
There are two key elements of SAGE:
- Ticketing time limit control
Note: Applicable fare rule ticketing time limits must be followed.
For those PNRs that have not yet been ticketed, an SSR
message will be sent giving you the time limit that sage
has assigned to your booking. Every effort has been made
to ensure the time limit is correct, based on the
inventory booked. You must auto-ticket the reservation so
that ticket numbers will be transmitted to Sabre for
proper recognition by SAGE. If you are issuing a
handwritten or manual ticket, the ticket number must be
inserted in the PNR via OSI or SSR in the following format:
TKNM00123456789123 SMITH/A
There must be 14 digits, including the 3 digit carrier
code at the beginning and the check digit at the end of
the entry. Consult your CRS helpdesk or DRS pages if you
need assistance with ticketing formats.
Each passenger ticket must be sent using a separate TKNM
entry. Failure to follow this manual ticket format will
result in the cancellation of your booking. In most cases
sage provides a warning prior to cancellation. This means
another message and queue placement.
- Duplicate booking control
Duplicate bookings are not permitted and will be cancelled
on sight. Duplicate bookings include duplicate segments
within the same PNR as well as duplicate PNRs. If the
system finds a duplicate segment in a booking, the most
recently added segment would be considered the valid
segment and the others will be cancelled. You will be
notified via your queue of any cancelled duplicate
bookings.
This improved firming system will help to ensure that
American Airlines inventory is available for customers
truly intending to travel.
How to avoid cancelled segments or PNRs
To avoid cancellation of duplicate or unticketed space there
are four rules to follow
- Follow the ticketing time limit rules
- Include the requested ticket number in the pnr
- Cancel any duplicate segments or bookings
- Check your queues daily
Enhancement to Sage
An enhancement to SAGE has been programmed to identify agency PNRs that have been
changed where an additional collection or change fee is due. If the ticket is not reissued within
24 hours of the change, a reminder message will be sent to the booking source, asking for the new
ticket number. Here is a sample message that will appear in the OSI field:
5H-A CHANGE HAS BEEN MADE TO THE ITINERARY.
5H-NEW TICKET NUMBERS REQUIRED AT TIME OF REBOOKING.
5H-CHANGE FEE AND ADD COLLECT MAY APPLY.
5H-YOUR CRS WILL SEND AA TKT NUMBERS AT TIME OF TICKETING UNLESS YOU
5H-USE A HANDWRITTEN TICKET.
5H-FOR HANDWRITTEN TICKETS, USE THE TKNM FORMAT FOUND IN YOUR GDS
5H-REFERENCE SYSTEM TO SEND TKT NUMBERS TO AA, INCLUDING THE
5H-VALIDATING CARRIER AND CHECK DIGIT.
5H-EACH PASSENGER TICKET MUST BE SENT USING A SEPARATE TKNM ENTRY.
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Embargoed Countries
As a reminder under U.S. law American Airlines is not
allowed to facilitate travel to the following countries:
- CUBA.
AA cannot participate in any itinerary that involves
this country regardless of the plating carrier.
American's AA/001 ticket stock may not be used for an
itinerary that involves Cuba.
Furthermore, refunds will not be allowed on any ticket issued on 001 stock, which includes travel to/from Cuba, regardless of fare rules.
If American finds an agency is not complying with this
policy American may be forced to terminate the agency's
American Airlines appointment.
In addition , under U.S. law, American will be forced to
deny a passenger the use of an AA/001 ticket if the ticket
involves any segments to embargoed countries. If your
client presents an AA/001 ticket that was issued contrary
to American's policy, your client will be advised the
ticket cannot be used, but may purchase a replacement ticket
for the non-embargoed segments. However, the passenger
will still need to purchase a separate ticket from the
applicable carrier for travel to and from embargoed point.
| City Codes For Embargoed Countries: (List Subject To Changes) |
| CUBA |
| BCA/BYM/CMW/CCC/CYO
/AVI/CFG/GAO/NBW/HAV/HOG
/VTU/MZO/GER/SCU/TND/VRA |
Thank you for your cooperation.
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Customer cell phone number
American Airlines requests that you ask customers to
provide their cell phone number, if they have one, for all
reservations and include this number in the PNR. Airports
use the cell phone numbers as a means to locate passengers
who have checked bags, but have not boarded their flight.
AA is required to match all checked luggage to passengers
traveling. Being able to locate the passenger may avoid
having to unload an entire aircraft to pull bags for
those who may be at the wrong gate or forgot to set their
watches to the correct time zone. Your assistance in
helping us comply with regulations and achieve on time
departures is appreciated.
Passengers on all departing flights
worldwide will be able to use cell phones, laptops and
pagers until the door is shut.
Day of departure passenger notification:
American airlines recognises the importance of reliable
schedules to our customers. While on-time performance is a top
priority at American, the many variables of flight operations
may result in changes to our schedules. When it is necessary to
change the customers/s flight plans within 24 hours due to weather,
flight conditions, mechanical difficulties or other operational
challenges, it is important that we are able to contact them prior
to their departure.
We request your assistance by including their home, business and,
especially, cell/mobile phone numbers in the PNR. Our customers
frequently tell us that although their ticket was issued by their
travel agency, they expect to hear from American if their flight
times change. AA will only use those numbers to contact them for
last minute changes to their flight times. Normal schedule changes
will still be queued to you for customer notification.
Your assistance is greatly appreciated.
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Disclosure of data transfer
The EU directive on disclosure of data transfers requires
companies that collect data to inform their customers about
future transfers of the data to third parties. American
Airlines transfers all PNR data regarding passengers who
fly from the European Union to the United States,
Australia, Canada and the UK to their respective customs.
We are required to make this transfer in accordance with
their legislation regardless of the carrier the passenger
is travelling on. Passengers now need to be told at the
time of booking that any information American holds about
them may be transferred to the U.S. government and all
other governments that adopt this policy.
What PNR advice is required?
The following wording has been devised by American and
should be used to inform passengers about
this policy at the time of booking, as follows:
In order to comply with federal security regulations,
we may provide government agencies access to data you
disclose(d)to us.
Which government agency is data transferred to?
Data is transferred to the U.S. government and to other
governments that require us to do so.
Which countries have legislation requiring the transfer of data?
At this time, Australia, Canada, UK, and US have
legislation requiring air carriers to grant access to
passenger information. Other countries may implement
similar laws.
Why does AA transfer this data?
American is required by law to make this transfer, as are
all other carriers who transport passengers to the United
States, Australia, Canada and the UK.
What data does AA transfer?
Any data that American holds about you may be transferred.
this includes your name, your itinerary, contact
information you have provided, any medical information
provided or requests made, and any special requirements
you have specified for travel.
What do customs do with the data?
American has no details regarding what customs does with
passenger data, but we understand that the transfer
requirement is for security purposes.
What if the passenger doesn't want their data to be transferred?
If the passenger refuses to consent to this transfer of their data, we
will be unable to accept the reservation and they will be
unable to take this flight on American.
The data transfer policy is subject to change without prior notice.
AA is not liable for any changes to this policy
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Rollover Policy Change
| Rollover Qualification | Rollover Applicability |
Rollover Processing |
Travel Agencies and Rollovers |
Rollover Qualification
After a customer is ticketed and prior to commencement of
travel, a customer with a 001 ticket/VCR qualifies for a
rollover when American Airlines:
- Reduces an existing non-refundable fare to a lower amount
than the passenger's ticketed fare, or
- Introduces a new fare or a lower fare that was not
offered at the time of original ticketing, or
- Removes previously existing travel embargo dates on a
lower fare than that for which the passenger is ticketed
and travel is scheduled over those dates, or
- Extends a last travel date on a lower fare than that for
which the passenger is ticketed, and travel is scheduled
within the last travel date, or
- Discontinues a surcharge of the ticketed fare.
Then, provided there is no voluntary change to origin,
destination, stopover points,flights, or dates, with the
exception of booking inventory shown on the original
ETR/ticket, or any ticket issued in exchange for the
original ticket, it will be accepted in exchange for a
ticket/ETR at the new lower fare as long as all requirements
of the new fare are met.
A customer does not qualify for a rollover when there is a
voluntary change made to the itinerary making the new fare
lower (this is a ticket reissue) or fare rules are not
followed.
Additionally, the passengers confirmed itinerary must meet
the conditions of the new/reduced fare as shown below, and
no voluntary changes are made to the itinerary as shown on
the ticket.
- Advance reservations/ticketing requirement:
The travel commencement date must meet the advance
reservations/ticketing requirements of the new fare at the
time the reservation was originally ticketed.
Example: original itinerary was ticketed June 16. New fare
added June 19 - requires 7 day advance. Itinerary travel
commences June 23.
- Minimum/Maximum stay
- Blackouts
- Booking code: currently confirmed in the inventory of the
new fare or is rebooked in the inventory of new fare.
|return to top | return to rollover index |
Rollover applicability
Rollovers apply on the following flights only:
- American Airlines
- American Eagle
- AmericanConnection
- AA Codeshare partner
- Local and joint fares and aa international fares issued on
AA ticket stock (001). This applies regardless of the
method of fare construction used to obtain the lower fare.
|return to top | return to rollover index |
Rollover Processing
The ticket/ETR may be rolled over on or before the date of
departure, but no later than the last ticket date
(if any) of the new fare as shown in the applicable fare
quote.
Domestic itineraries
All markets within the 50 United States
All markets between the 50 United States and Puerto Rico/USVI |
All markets between the 50 United States and Canada
All markets between Puerto Rico/USVI and Canada |
| Provided all the rollover criteria are met |
| The customer will
receive the difference in the fares less the applicable
change fee in the form of an AA travel voucher or MCO. |
The customer will
receive the difference in the fares less the applicable
change fee in the form of an AA travel voucher or MCO. |
International itineraries
| Rollovers for international itineraries can be refunded to
original form of payment only.
If customer used a voucher and credit card to pay for
original ticket - the credit card will be refunded first,
then the remainder to voucher.
Note: All caribbean destinations except Puerto Rico and
USVI are considered international itineraries.
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|return to top | return to rollover index |
Travel Agencies and Rollovers
For domestic itineraries, travel agents may issue a
non-refundable MCO. The MCO must be made payable to AA for
transportation only and show non-refundable, valid AA only in
the endorsement box.
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Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
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