Prepaid Ticket Advice (PTAs)

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• 7.00 am - 8.00pm (Monday - Friday) -GMT-
• 8.30am - 5.00pm (Saturday and Sunday) -GMT-

• At least one segment of travel must be on AA in order for us to accept your PTA request.
• AA must have a ticketing agreements with all airlines in the itinerary. (See Option B ).
• When a booking is made by an AA office and a travel agent wishes to set up a PTA in this booking, as part of our anti-fraud policy we will need to verify all of the agency details. To do this we will need to take your IATA number and then call you back immediately at the telephone number(s) registered with IATA. We will only use a telephone number registered with IATA and we cannot accept any other number. In the event that your phone number has changed recently and has not yet been updated with IATA, we will verify your number with directory enquiries. If we cannot perform this call back procedure we will not accept your PTA.
• We will accept PTA requests for change fees or add collects when a passenger has made changes to a ticketed reservation. However if the passenger has an electronic ticket and you have the capability of reissuing the ticket yourself this is often a more convenient option. If you do this you will avoid our PTA charge. For further details, please see:

  CRS	Entry
  Amadeus	HELP EXCHANGE
  Galileo	H/TKEX
  Worldspan	See your help reference
  Sabre	See your help reference

• AA will not accept PTA requests for change fees or add collects when the original ticket has not yet been issued. That is, when you have set up a PTA for a ticket for a passenger who then decides a few days later to make changes to his itinerary (without having, as yet, collected his original ticket), we will not set up a second PTA for the fare difference/change fee. In these cases you have two options:
  • Option A:
    The passenger can go to an AA ticket counter and collect his original ticket. Once the ticket has been issued we can set up a second PTA for the fare difference/change fee.
  • Option B:
    AA will authorise a refund on the original PTA minus the applicable change fee. You will need to cancel the old reservation and make a new booking. We can then price the new itinerary in the new booking and set up a new PTA for this new fare. We cannot set up the new PTA in the old booking: In these cases you will have to start afresh. You can then request a refund on the old PTA.

• We will also accept PTAs for other charges such as excess baggage charges, unaccompanied minor fees, oxygen fees, etc.

• If the PTA request is for an offline PTA (that is it is being sent to another carrier for issuance at their counter) and the itinerary contains an airline with whom AA has no ticketing agreement, we will still accept the PTA under the following conditions:
  • The PTA is being sent to an airline with whom we do have an agreement
  • This carrier has an agreement with the all the other carriers in the itinerary including the one that has no agreement with AA

• We must verify that we have the same fare (base fare, tax breakdown, total fare). If there is a discrepancy between the fare quoted in your system and ours we are obliged to sep up the PTA using the fare in our system.
• MCO Number with check digit of audit coupon
• Total MCO amount
• Filed fare including fare
• PTA service charge
• Agent name/Full agency name and address
• Telephone number
• IATA number
• Issue to whom and pick up point

• Calling us directly

• We must verify that we have the same fare (base fare, tax breakdown, total fare). If there is a discrepancy between the fare quoted in your system and ours we are obliged to sep up the PTA using the fare in our system.
• MCO Number with check digit of audit coupon
• Total MCO amount
• Date when MCO was issued
• Filed fare including fare amounts
• PTA service charge
• Agent name/Full agency name and address
• Telephone number
• IATA number
• Issue to whom and pick up point

• Using our queue service

The PTA fee will not apply for papertickets.