Welcome to the American Airlines Travel Agency web pages.
This page details American Airline's Storm Policy
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Explanation of Storm Policy
During periods of actual or predicted adverse weather, AA may make a policy exception to
allow ticketed passengers, whose flights have not been cancelled, to make changes or
apply for a refund without paying fees.
- The Storm Policy allows the ticket to be changed with no change fee.
- The Storm Policy allows only one ticketed change per ticket.
- AAdvantage tickets are covered by Storm Policy.
All changes to AAdvantage tickets require contacting AA Reservations. (See link below
for contact details).
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What Travel Agents May Do
Under Storm Policy exceptions, travel agencies may handle the rebooking of alternate AA flights if
they follow the storm-specific guidelines. AA must reissue the ticket.
If the travel agency is changing the reservation, the PNR must be documented with an OSI
containing the words "Storm Policy" and the name of the storm/event.
Example: OSI AA Storm Policy - Hurricane Isabel
Important Notes:
- Agencies that re-issue these tickets are subject to a debit memo. The agency may only
re-book the reservation using Storm Policy. AA must do the actual re-issue of the ticket.
- If the customer's flight has already been cancelled, normal reaccomodation procedures
apply i.e. agencies may reissue the ticket provided that there is no change to the dates,
origination and destination cities, fare, or fare basis. For further information on American
Airline's reaccomodation procedures and reissuing tickets please contact American
Airlines reservations.(See link below).
- Travel Agencies are never allowed to refund a non-refundable ticket.
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Current Storms And Events
Storms
Please click on the AA.com Home page* for current storm / hurricane
exceptions. If a storm exception has been implemented, it will be located in
the "News and Offers" section of the home page. If you are waiting to see if a specific storm will
receive an exception, keep checking back on that page and refresh your browser for updates.**
*Please note: By clicking on the above link you will be taken to a page which is outside the
Agency Reference pages. If you want to return to Agency Reference please click
the "back" button on your browser.
**American Airlines cannot guarantee that all Storm Policy information on
our web pages is up-to-date at all times. If you are unsure, please call Reservations
for the most up-to-date information.
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