|
|
|
Benelux Local Page & Sales Support |
|
|
|
|
Welcome to the American Airlines Travel Agency web pages.
This is the Benelux Home Page,
serving Belgium, the Netherlands and Luxembourg.
Please use the links below to navigate to the subject of your choice. You can use the mini-menu
on the right to return to the Home page, or to navigate to other areas within the site.
Thank you for your continued support.
| AA Sales/Groups contacts |
| AD75 requests |
| Travel Agent Fares |
| Travel Agent Base Commission |
| Refunds, ADMs, Customer Relations |
| Paper Ticket Fee |
| News |
American Airlines flies direct from Brussels to the following cities:
- AA89 from Brussels to Chicago O' Hare
- AA171 from Brussels to JFK - New York
AA Sales/Groups contacts
| General Sales Manager Benelux |
Olga Jacob |
| Corporate Account Manager |
Steven De Bisschop |
| Leisure Account Manager |
Ben Pardon |
| Group Sales Agent |
Roel Swinnen |
| Sales Support |
Sara Jaspers
Katrijn Van Cutsem
|
| Telephone |
Sales: +32-(0)25087711
Groups: +32-(0)25087825 |
return to top
AD75 requests
For all details about AD75 procedures, please
go to Agency Discount Travel
return to top
Travel Agency Fares
For an index of current travel agent fares, see Agency Discount Travel
return to top
Travel Agent Base Commission
American Airlines is changing its travel agent base commission in Belgium and Luxembourg,
effective April 1, 2005.
In recent years, travel agencies have increasingly been charging their customers directly for
services rendered, often in the form of a mark up of a net fare provided by the airline or a
service or consulting fee. To reflect these realities, many airlines have already made changes
to travel agency commissions. Given the highly competitive market in which American Airlines
operates, it is not financially viable to sustain costs that exceed those of our competitors.
Accordingly, American Airlines hereby gives six (6) months notice of termination of the existing
Passenger Sales Agency Agreement (subsumed in IATA Resolution 824) with respect to your travel
agency locations in Belgium and Luxembourg. The notice period will start on 1 October 2004 and
the termination will become effective on 31 March 2005. We intend to offer to enter into a new
agreement with you reflecting changes in the remuneration and distribution system. Prior to the
foregoing termination effective date, we will send a new form of contract to you with specific
details for your consideration and approval.
American Airlines continues to value its relationship with travel agents in Belgium and
Luxembourg and looks forward to maintaining ongoing cooperative and productive relationships.
Yours sincerely,
Olga Jacob
General Sales Manager Benelux
return to top
Refunds, ADMs, Customer Relations
Refunds
Please send all your refunds directly to:
AMERICAN AIRLINES
Travel Agency and Refund Services
23-59 Staines Road
Hounslow Middlesex
TW3 3HE
Great Britain
or contact:
| Refunds Email: |
refunds.lon@aa.com |
| Fax: |
+44-(0)2085774008 |
April 2005 Update - Refund Service Fee for Travel Agencies
Dear Travel Partner,
Effective 01 April 2005, American Airlines introduces a Service Charge of
EUR40 per ticket for handling refunds. This applies to
fully unused tickets submitted to American Airlines for processing.
This fee does not apply to refunds processed directly through the
CRS or BSP (BSP procedures vary by country).
The same Service Charge also applies for processing credit requests
on Ticketing errors (i.e. double issue, name misspelling), Refund
errors, Fare / Commission or Tax adjustments
For any queries please contact us at:
American Airlines
Refund Services
23 - 59 Staines Road
Hounslow - Middlesex
TW3 3HE
Great Britain
e-mail: refunds.lon@aa.com
Fax (UK): +44-(0)8707621057
Fax (Int'l): +44-(0)8707621057
Note:
Travel agencies should contact refund services directly if they have any questions or problems.
For more information on refunds, please go to our Refunds page. |
ADMs
Remember that the quickest way to dispute ADM's is to do them online via BSP link. This action
will automatically stop payment going through and if your dispute is a valid one the memo will be
cancelled in the system and no ACM needs to be issued.
Customer Relations
For all complaints please send all your letters or inquiries directly to:
AMERICAN AIRLINES
Customer Relations
Fenward House
Arkle Road
Sandyford Industrial Estate
Dublin 18
Ireland
Or by fax:
return to top
Paper Ticket Fee
Effective immediately, the fee for a paper ticket issued on electronic ticket-eligible itineraries
through travel agents in Italy, Spain, Belgium and France is EUR 25, while the fee in the United
Kingdom is 25 GBP. The move follows other airlines that have introduced similar fees.
Today e-ticketing is offered through American Airlines' worldwide route network and on interline
itineraries with 21 other airlines, including all members of the oneworld alliance.
The fee shall encourage customers to use the convenient and secure e-ticket solution. Today more
than 90% of all American Airlines customers worldwide already travel by using e-tickets. The fee
does not apply if a customer is travelling on an itinerary that is not e-ticket eligible and
therefore has to use a paper ticket.
Since e-tickets neither can be lost nor stolen customers do not have to worry about this anymore.
Additionally e-tickets mean a significant reduction of administrative workload and costs to your
agency.
To collect the Paper Ticket Fee (PTF) agents are required to follow the outlined procedure:
- Issue a non-refundable MCO
- Cross reference the MCO to the ticket
- On the MCO the type of service box has to be filled out with "001 PTF paper ticket fee"
For more information, please see Electronic Ticketing
return to top
News
We have a regularly updated News page which contains all the latest information about American Airlines.
Please click on News to access the news pages and check back often for updates.
return to top
Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
|
|
|
|
